Support - Client Issue's
Ensure that you have the Java Runtime installed as it's necessary to load the game.
You may update your Java at the website here
Windows - Operating System
Q: Nothing happens when you load the client!
A: Right click the client and press 'Run as Administrator'
Q: When I try to open the client it gives me a 'Windows Protected your PC message', what do I do to still run it?
A: In order to launch the client you must click on the 'More info' option and then next press 'Run anyway'.
Q: I'm getting an error 401.
Ensure that your client is up to date by going to https://www.etherumps.com/download
and download the latest client.
This could also be a temporary problem so please be patient and try again in a few minutes.
Mac OS - Operating system
Q: It tells me that Etherum can't be opened because it's an unidentified developer? What do I do?
Please follow the steps below to get this issue resolved!
Open 'Security & Privacy' from System Preferences
Then at the option 'Allow apps downloaded from:' select the option 'Anywhere'
In case you don't see the 'Anywhere' option available, you should open the 'Terminal' and type in 'sudo spctl --master-disable'
If nothing of those options above has worked, try this
This guide was created 3 years ago by Jordy